Cancellation and Refunds

Contact Information

For all written communication, you can send us an email at

Registration Cancellation

If you find it necessary to cancel your registration for a course, please send an email before the start date of the course.


We issue refunds in the original method of payment and to the original payee only. Include your payment receipt when you request a refund. Email your refund request at least seven (7) business working days before the course start date.

The following refund policy applies to courses that are part of a certificate program. Refunds are subject to a one hundred and ninety (190) Canadian Dollars administrative charge per course. Refunds are not possible if your request is submitted less than seven (7) business working days before the course start date.

Course Cancellation and Instructor Substitution

We reserve the right to cancel courses with low enrollment or substitute instructors without liability. If we do cancel a course, we will make every effort to provide adequate notice and we will issue you a full refund.

Late Registration

Late registrations will only be accepted if the enrollment has not yet reached its maximum. A refund is not eligible.


Non-attendance of a course is not eligible for a refund.

Compassion Circumstances

We make consider one-time exceptions to our refund policy (minus administration fees), in rare circumstances such as a case of family and/or medical emergencies. The Data Sciences Institute reserves the right to make this determination. Please send such requests, with a short description of your circumstances.

Certificates of Completion

Certificates of Completion are awarded upon completion of at least six of the data science upskilling courses.